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IT Service Management
PeopleCert
Ramp up your front-line service desk skills by utilizing the ITIL4 framework to manage service requests, respond to problems and monitor the health of your products and services. This 3-day course combines the key concepts, principles, values, and challenges of the Five ITIL® 4 management practices below:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring & Event Management
It is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL4 in the context of monitoring, supporting, and fulfilling IT services. They will learn how to establish effective monitoring mechanisms to ensure service performance, availability, and capacity. The course also includes guidance to measure practice capability levels and understand factors that correlate with practice success.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
- 3 Days Course
- Live Virtual
$2,385.00PeopleCert
This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.
This class includes an exam voucher.
- 3 Days Course
- Live Virtual
$2,385.00PeopleCert
This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction.
This class includes an exam voucher.
- 3 Days Course
- Live Virtual
$2,385.00PeopleCert
The ITIL Experience (Version 5) course provides learners with the guidance needed to design, evaluate, and improve digital experiences across the ITIL Product and Service Lifecycle. Participants learn how experiences influence value co creation, trust, and outcomes, and how organizations can govern and improve experience without disrupting delivery or operations.
Add the PeopleCert Membership+ to your course and receive these additional benefits:
- 1-year PeopleCert membership + Subscription
- 1 Free Exam Retake
- 3 Days Course
- Live Virtual
$2,385.00PeopleCert
The ITIL Product (Version 5) course provides learners with the guidance needed to manage digital products end-to-end, from discovery through design, acquisition, build, transition, operation, delivery, and support.
Participants learn how digital products enable services, how value is co-created, and how organizations can govern products effectively across complex, evolving ecosystems. The course emphasizes practical application, lifecycle thinking, value streams, and continual improvement.
Add the PeopleCert Membership+ to your course and receive these additional benefits:
- 1-year PeopleCert membership + Subscription
- 1 Free Exam Retake
- 3 Days Course
- Live Virtual
$2,385.00PeopleCert
The ITIL Service (Version 5) course provides learners with the guidance needed to design, deliver, operate, support, and continually improve digital services in alignment with ITIL 5.
Participants learn how services create value, how service relationships evolve, and how organizations can manage services holistically across the lifecycle. The course emphasizes practical application, governance, value streams, and service resilience in digital and AI enabled environments.
Add the PeopleCert Membership+ to your course and receive these additional benefits:
- 1-year PeopleCert membership + Subscription
- 1 Free Exam Retake
- 3 Days Course
- Live Virtual
$2,385.00Six Sigma
Struggling with bottlenecks, rework, or wasted time in your processes? You’re not alone; process inefficiencies cost companies up to 30% of their revenue each year.
The Lean Foundations Workshop gives you the tools to change that. In just two days, you’ll go beyond theory and dive into real-world Lean techniques through an immersive Kaizen simulation. You’ll learn how to identify the root causes of inefficiency, eliminate waste, and boost the flow of value across any process, whether in operations, manufacturing, healthcare, or office workflows.
Led by expert instructors, this hands-on workshop introduces powerful tools like 5S, value stream mapping, and root cause analysis. You’ll leave with a practical Lean toolkit and a customized action plan to start improving processes immediately. Plus, you’ll earn 19.5 PDUs to help maintain your professional credentials.
- 2 Days Course
- Live Virtual
$1,195.00Six Sigma
Companies that implement Lean Six Sigma see up to a 40% reduction in operational costs and 50% improvements in process efficiency, and certified Lean Six Sigma Black Belts are the ones leading that transformation. This Lean Six Sigma Black Belt training course equips you to drive measurable change through data, structure, and strategy.
Through a rigorous 10-day program delivered over five weeks, you’ll gain the tools, strategies, and analytical skills to lead high-impact projects using DMAIC or DMADV. From streamlining operations to eliminating root causes of waste, this course equips you to drive transformation backed by data, not guesswork. Upon successful completion, you’ll earn your LSSBB certification from Project Management Academy®, accredited by the Council for Six Sigma Certification (CSSC).
This isn’t just a credential; it’s a career accelerator for professionals ready to lead real change.
- Multi-Week Course
- Live Virtual
$3,595.00Atlassian
Prepare to take the Atlassian Certified Associate — Jira Software Essentials certification exam by reviewing each exam topic with a live instructor. Earning the Jira Software Essentials certification proves you can manage your work in Jira software and collaborate efficiently with teams using the kanban and scrum agile frameworks. In this course, you’ll review the concepts and skills tested on the exam, including agile frameworks, basic Jira concepts and terms, Jira navigation, workflows, and boards. You’ll also review how to create and collaborate on issues, basic and advanced issue operations, the lifecycle of issues, and the similarities and differences between scrum and kanban boards.- 0.5 Course
- Live Virtual
$495.00