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Virtual Training
Virtual Training
Workplace Fundamentals
Every interaction with a customer is a chance to strengthen your organization’s reputation—or weaken it. 90% of consumers say customer service is important to their brand loyalty. Professionals who consistently deliver clear, empathetic, and solution-focused service have a measurable impact on customer retention and business performance.
The Foundations of Customer Service course helps service professionals at all levels provide high-quality support across face-to-face and remote channels. Through real-world techniques and guided practice, you’ll gain the tools to manage difficult interactions, strengthen relationships, and improve overall satisfaction—for internal and external customers alike.
- 1 Day Course
- Live Virtual
$395.00 – $495.00Microsoft Apps
Short on time but need an introduction to using CoPilot with Microsoft Excel? This course will help you embark on a journey to revolutionize how you work with data. Whether you are a seasoned Excel user or new to its capabilities, this course will open your eyes to the transformative power of AI. Picture yourself effortlessly automating tedious tasks, uncovering hidden insights within seconds, and crafting dynamic reports that tell a compelling story.
- 0.25 Course
- Live Virtual
$99.00Microsoft Apps
Short on time but need an introduction to using Copilot with Microsoft Office 365? This course will help you embark on a journey to understand how Copilot can increase your productivity in many of the Microsoft Applications. Whether you are a seasoned Microsoft Office 365 user or new to its capabilities, this course will open your eyes to the transformative power of AI. It will equip participants with the knowledge and skills to effectively use Microsoft Copilot within Microsoft Word, PowerPoint, Excel, Outlook, and Teams, enhancing their productivity, collaboration, and content creation capabilities.- 0.25 Course
- Live Virtual
$99.00Microsoft Apps
Short on time but need an introduction to using CoPilot with Microsoft Outlook? This course will help you embark on a journey to revolutionize your communication. Whether you are a seasoned Outlook user or new to its capabilities, this course will open your eyes to the transformative power of AI. This course will start you on a path to having an email inbox that is always organized, your calendar is flawlessly managed, and your communication is effortlessly efficient.
- 0.25 Course
- Live Virtual
$99.00Microsoft Apps
Short on time but need an introduction to using CoPilot with Microsoft PowerPoint? This course will help you embark on a journey to revolutionize your work with presentations. Whether you are a seasoned PowerPoint user or new to its capabilities, this course will open your eyes to the transformative power of AI. It can generate content, provide real-time design and layout suggestions, and integrate data seamlessly to improve the quality and efficiency of your presentations.
- 0.25 Course
- Live Virtual
$99.00Microsoft Apps
Short on time but need an introduction to using CoPilot with Microsoft Teams? This course will help you embark on a journey to revolutionize your collaboration and communication. Whether you are a seasoned Teams user or new to its capabilities, this course will open your eyes to the transformative power of AI. It can help you navigate the complexities of your daily tasks in Microsoft Teams.
- 0.25 Course
- Live Virtual
$99.00Microsoft Apps
Short on time but need an introduction to using CoPilot with Microsoft Word? This course will help you embark on a journey to revolutionize how you work with data. Whether you are a seasoned Word user or new to its capabilities, this course will open your eyes to the transformative power of AI. It can generate content, provide real-time grammar and style suggestions, and integrate data seamlessly to improve the quality and efficiency of your documents.
- 0.25 Course
- Live Virtual
$99.00Cisco
Is your network access policy protecting your data—or blocking your users?
Up to 70% of organizations say they lack full visibility into who’s accessing their systems—opening the door to both security risks and productivity gaps. The Implementing and Configuring Cisco Identity Services Engine (SISE) Training Course gives you the skills to fix that. You’ll learn to deploy Cisco ISE v3.x and enforce identity-based policies across wired, wireless, and VPN networks. Through expert instruction and hands-on labs, you’ll configure guest portals, BYOD onboarding, device profiling, posture checks, and TrustSec controls.
This course also prepares you for the SISE v4.0 certification exam, helping you validate your expertise in Cisco ISE deployment, configuration, and troubleshooting as part of a Zero Trust strategy.
- 5 Days Course
- Live Virtual
$3,995.00Leadership & Professional Development
Stress and burnout can stop us from doing our best work. Every day, we face changing workplace dynamics that have left many of us routinely exhausted or withdrawn, resulting in strained relationships and lower productivity.
Implementing mindfulness has never been so important, giving us the tools and resources to feel our best.
This course has been approved for 7 PDUs | 7 CDUs
- 1 Day Course
- Live Virtual
$795.00Leadership & Professional Development
Collaborative environments largely rely on influence, not authority. Whether you’re a project manager, business analyst, team member, or executive, your ability to influence others—without formal authority—is essential to team success and organizational growth. This highly interactive training session equips you with the tools, strategies, and confidence to influence cross-functional teams, build trust, and deliver results.</p>Influencing without authority is not just a leadership technique—it’s a critical skill for anyone working in fast-paced, matrixed organizations. With the right tools, you can guide your team, build trust, support your project goals, and foster successful relationships, regardless of your title.</p>
This course has been approved for 7 PDUs | 7 CDUs
- 1 Day Course
- Live Virtual
$795.00Red Hat
Integrate applications deployed on ROSA with AWS services in a way that cluster administrators and platform engineers retain control of credentials and roles required by applications to access AWS services instead of exposing those credentials to application developers.
- 3 Days Course
- Live Virtual
$2,350.00Leadership & Professional Development
Successful Project Managers must be able to listen and communicate effectively with their teams and all levels of their organizations. It is important to understand communication needs across the project lifecycle, be able to assess a social situation, select an appropriate communication approach, and ultimately control the dialog to become effective at leading teams.
This course is part of the PMI Talent Triangle Fast Pass bundle and fulfills the Leadership segment (8 PDUs) of the PMI Talent Triangle for PMP credential holders.
- 1 Day Course
- Live Virtual
$795.00