Programming & Development

Performance Management

Introduction:

In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.

Objectives:

After completing this course, students will know how to: – Identify difficult personality types and the effect they can have in an organization – Manage difficult employees and monitor their behavior – Document ongoing changes in behavior and performance – Communicate clearly and effectively, both verbally and nonverbally – Improve your listening skills – Communicate with difficult supervisors and co-workers – Identify types of employee dismissals – Identify the focus of feedback and give and receive feedback effectively – Provide positive and constructive feedback – Monitor performance afterwards – Identify communication styles – Manage difficult feedback sessions and identify when to avoid giving feedback – Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict – Distinguish between conflict management and conflict resolution – Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to

Course Outline:

1 – Getting Started

  • Workshop Objectives

2 – The Basics

  • What is Performance Management?
  • How Does Performance Management Work?
  • Tools
  • Case Study

3 – The Basics (II)

  • Three Phase Process
  • Assessments
  • Performance Reviews
  • Case Study

4 – Goal Setting

  • SMART Goal Setting
  • Specific Goals
  • Measurable Goals
  • Attainable Goals
  • Realistic Goals
  • Timely Goals
  • Monitoring Results
  • Case Study

5 – Establishing Performance Goals

  • Strategic Planning
  • Job Analysis
  • Setting Goals
  • Motivation
  • Case Study

6 – 360 Degree Feedback

  • What is 360 Degree Feedback?
  • Vs. Traditional Performance Reviews
  • The Components
  • Case Study
  • Module Six: Review Questions

7 – Competency Assessments

  • Competency Assessment Defined
  • Implementation
  • Final Destination
  • Case Study

8 – Kolb’s Learning Cycle

  • Experience
  • Observation
  • Conceptualization
  • Experimentation
  • Case Study

9 – Motivation

  • Key Factors
  • The Motivation Organization
  • Identifying Personal Motivators
  • Evaluating and Adapting
  • Case Study

10 – The Performance Journal

  • Record Goals and Accomplishments
  • Linking with Your Employees or Managers
  • Implementing a Performance Coach
  • Keeping Track
  • Case Study

11 – Creating a Performance Plan

  • Goals
  • Desired Results
  • Prioritization
  • Measure
  • Evaluation
  • Case Study

12 – Wrapping Up

  • Words from the Wise
  • Lessons Learned

Enroll in this course

$395.00

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