Programming & Development

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Introduction:

This class includes a free Microsoft exam voucher.

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

Objectives:

Describe the capabilities and functionality of Dynamics 365 Marketing
Describe the capabilities and functionality of Dynamics 365 Sales
Describe the capabilities and functionality of Dynamics 365 Customer Service
Describe the capabilities and functionality of Dynamics 365 Field Service
Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

Course Outline:

1 – Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps

  • Navigate the Dynamics 365 customer engagement apps
  • Explore common Dynamics 365 activities and integration options

2 – Learn the fundamentals of Dynamics 365 Marketing

  • Explore Dynamics 365 Marketing
  • Explore other marketing capabilities and apps

3 – Learn the fundamentals of Dynamics 365 Sales

  • Examine Dynamics 365 Sales
  • Use sales capabilities

4 – Learn the Fundamentals of Dynamics 365 Customer Service

  • Explore Dynamics Field Service
  • Examine knowledge management in Dynamics 365 Customer Service and related apps

5 – Learn the Fundamentals of Dynamics 365 Field Service

  • Explore Dynamics 365 Field Service
  • Describe the scheduling process

Enroll in this course

$99.00

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