ITIL® (Version 5) Managing Professional Transition Certification Training
- 5 Days Course
- Language: English
Introduction:
ITIL® Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation, providing a fast-track route to transition to ITIL (Version 5). It consolidates key concepts from ITIL (Version 5) modules including ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation.
Add the PeopleCert Membership+ to your course and receive these additional benefits:
- 1-year PeopleCert membership + Subscription
- 1 Free Exam Retake
Objectives:
Explain and apply the ITIL Product and Service Lifecycle model and lifecycle management activities
Interpret and improve digital service experience using ITIL Experience concepts (experience capture, measurement, governance, and improvement)
Understand ITIL Transformation guidance for changing how work is performed while balancing governance, execution, and learning
Course Outline:
Module 1: Introduction to ITIL Product, Service, and Experience
- Evolution of ITIL: from IT Service Management to Digital Product and Service Management
- Digital products vs. digital services: definitions, relationships, and value creation
- Service offerings and how value is realized through outcomes, not outputs
- Value, costs, risks, and value co-creation
- ITIL Guiding Principles and the ITIL Value System
- Introduction to the ITIL Product and Service Lifecycle Model
Module 2: The ITIL Product and Service Lifecycle – Core Activities
- Lifecycle management as non-linear, context-driven activities
- Product vendor vs. service provider perspectives
- Lifecycle integration, value streams, and operating models
- Roles, responsibilities, and service relationships
- Service journey and experience touchpoints
Module 3: Lifecycle Activities in Practice
- Purpose and key concepts
- Typical inputs, outputs, roles, and success factors
- Metrics and practical recommendations
- Product perspective vs. service perspective
- Scenario application using ITIL Car Rental
Module 4: ITIL Experience
- Experience as a driver of value (trust, perception, engagement)
- Experience signals, journeys, and moments that matter
- Balancing performance, cost, reliability, and human outcomes
- Experience of governance and continual improvement
- Applying experience thinking across the lifecycle
Module 5: ITIL Transformation
- Transformation vs. continual improvement
- Governance, positioning, execution, and learning
- Managing uncertainty, complexity, and risk
- Aligning people, processes, and technology
- Transformation scenarios using ITIL Car Rental
Module 6: ITIL, AI, and Digital Enablement
- AI as an actor in digital products and services
- Automation, decision support, and augmentation
- Ethical considerations and governance
- Impact of AI across lifecycle activities and experience
Module 7: ITIL, and Other Frameworks
- Integration with PRINCE2® and DevOps Institute®
- Aligning delivery, operations, and transformation
- Avoiding framework silos
- Practical coexistence models
Enroll in this course
$3,325.00