Programming & Development

IT Management and Leadership Professional (ITMLP©) Certification


The ITMLP Certification Boot Camp workshop contains a collection of key IT topics designed to increase the effectiveness of soon-to-be, new, and experienced first-line IT Managers, by: Widening their knowledge of IT, Discussing strategies to maximize user support and satisfaction, Providing insights into IT innovation and technology trends, Providing information on the use of various IT best-practices. NOTE: The course fee includes the cost of the ITMLP© certification exam.


This workshop is not a replacement for your company’s New Manger Training classes. It is designed to provide complementary topics specifically related to the IT management profession. These topics are listed below. Developed by an experienced CIO, and then vetted by a board of senior IT industry executives, the ITMLP shows that those, who successfully complete Final Exam, bring credible and validated industry knowledge to the organizations they serve.

1 – DAY 1: Technical Leadership

2 – Life as a Technical Manager

  • Characteristics of Successful IT Managers
  • Making Technical Decisions
  • Managing Multiple Projects

3 – Leading Local/Global Virtual IT Teams

  • Virtual Team Challenges
  • Work-At-Home Strategy Implications
  • Virtual Team Status and Profile
  • Team Communication
  • Using Virtual Technologies
  • Cultural Intelligence
  • Virtual Talent Management

4 – Influence-Based Technical Leadership

  • Bloom’s Core Influence Characteristics
  • Situational Influence
  • Cialdini’s Six Principles of Influence
  • Cohen-Bradford Influence Currencies
  • Using Influence Within an IT Context

5 – DAY 2: IT Methodology and Innovation

6 – Methodology Overview

  • Waterfall
  • Agile/Scrum
  • IT Infrastructure Library (ITIL)
  • Lean IT
  • DevOps

7 – IT Megatrends

  • Digital Transformation / Digital Strategy
  • Virtual and Augmented Reality
  • Internet of Things (IoT)
  • Big Data
  • Machine Learning
  • 3D Printing
  • DevOps
  • Cybersecurity and Privacy
  • Other Key IT Trends

8 – Creating Innovative IT Solutions

  • Thoughts on IT Innovation
  • The Innovation Process
  • Root Cause Analysis Tools
  • Brainstorming Tools
  • Selection and Prioritization Tools

9 – DAY 3: Business of IT

10 – IT Funding and Cost Center Management

  • Project/Production Team Mathematics
  • Components of your budget
  • IT funding and allocations
  • Annual budget process
  • IT budget issues and tips

11 – IT Vendor Management

  • Providers and strategic partners
  • Considerations when selecting a vendor
  • Vendor management life cycle
  • Vendor oversight
  • Outsourcing and cloud considerations

12 – IT Internal Client Service

  • User Experience
  • Internal Client Service Concepts
  • Managing Client Satisfaction
  • Managing Client Expectations
  • Measurement and Prioritization

Course Outline:

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