Business Process Improvement
Describe an industry-standard Business Process Management framework and how BPI fits into it.
Describe the purpose, benefits, and critical issues of Business Process Improvement (BPI).
Employ industry-standard techniques for analyzing the root cause of process problems.
Determine appropriate metrics for analyzing business processes.
Use process maps to discover and analyze process problems.
Design new processes using lean techniques that eliminate waste and maximize business value.
Use three standard principles to optimize process design.
Discuss the importance of monitoring and managing processes.
Identify key metrics for the ongoing monitoring and reporting of process performance and efficiency.
Facilitate the introduction of process change in the organization using practical techniques.
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