For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

This course has been approved for 7 PDUs | 7 CDUs

Write concisely. Communicate clearly. Make every word count. In today’s workplace, strong business writing is more than a nice-to-have—it’s a competitive edge. Whether you’re sending a quick memo, drafting a proposal, or composing a comprehensive report, clarity and brevity are essential. This course equips you with the writing skills to craft effective sentences and paragraphs, eliminate wordiness, and convey your message with impact.

Effective communication isn’t just about getting your point across; it’s about doing so efficiently. Poor communication costs U.S. businesses approximately $2 trillion annually, equating to over $15,000 per employee. By enhancing your business writing skills, you can contribute to increased productivity and reduced misunderstandings in your organization.

In the Email Etiquette course, you’ll learn how to craft concise, impactful messages, avoid common email pitfalls, and establish a polished, professional tone that resonates with recipients.

Every interaction with a customer is a chance to strengthen your organization’s reputation—or weaken it.  90% of consumers say customer service is important to their brand loyalty. Professionals who consistently deliver clear, empathetic, and solution-focused service have a measurable impact on customer retention and business performance.

The Foundations of Customer Service course helps service professionals at all levels provide high-quality support across face-to-face and remote channels. Through real-world techniques and guided practice, you’ll gain the tools to manage difficult interactions, strengthen relationships, and improve overall satisfaction—for internal and external customers alike.

Did you know that professionals spend an average of 4.3 hours per week searching for misplaced papers and files, costing businesses thousands in lost productivity? (Source: The Wall Street Journal). Without strong organizational skills, time management challenges and workplace inefficiencies can add unnecessary stress and limit professional success.

This one-day course is designed to help individuals develop effective organizational strategies, manage time efficiently, and prioritize tasks for maximum productivity.

Having the technical skills and knowledge is only one part of being the best you can potentially be in the workplace. In addition to hard skills, we must constantly develop the soft skills that allow us to work the most effectively with others. So, what are some of the most important soft skills?

This course has been approved for 7 PDUs | 7 CDUs