Programming & Development

Supervising Others


In this course, students will develop the skills required to be more efficient and proficient supervisors.

Who Should Attend
This course is intended for individuals who desire to supervise others more effectively.

Course Objectives
Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity.

Course Outline:

Housekeeping Items
The Parking Lot
Workshop Objectives
Defining the Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting Expectations in Writing
Understanding Cascading Goals
Helping Others Set Goals
General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach
Level One: Complete Supervision
Level Two: Partial Supervision
Level Three: Complete Independence
Deciding to Delegate
To Whom Should You Delegate?
Providing Instructions
Monitoring the Results
Troubleshooting Delegation
Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback
The 80/20 Rule
Prioritizing with the Urgent-Important Matrix
Using a Productivity Journal
Using Routines and Rituals to Simplify Your Workday
Using a conflict Resolution Process
Maintaining Fairness
Seeking help from Within the Team
Seeking Help for Outside the Team
What to Do If You’ve Been Promoted from within the Team
What to Do If You're Leading a Brand New Team
What to Do if You're Taking on an Established Team
Ask the Right Questions of the Right People
Go to Gemba
Keep Learning
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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