Programming & Development

Performance Management


In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.

Course Objectives
After completing this course, students will know how to:
Identify difficult personality types and the effect they can have in an organization
Manage difficult employees and monitor their behavior
Document ongoing changes in behavior and performance
Communicate clearly and effectively, both verbally and nonverbally
Improve your listening skills
Communicate with difficult supervisors and co-workers
Identify types of employee dismissals
Identify the focus of feedback and give and receive feedback effectively
Provide positive and constructive feedback
Monitor performance afterwards
Identify communication styles
Manage difficult feedback sessions and identify when to avoid giving feedback
Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict
Distinguish between conflict management and conflict resolution
Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to

Course Outline:

Workshop Objectives
What is Performance Management?
How Does Performance Management Work?
Case Study
Three Phase Process
Performance Reviews
Case Study
SMART Goal Setting
Specific Goals
Measurable Goals
Attainable Goals
Realistic Goals
Timely Goals
Monitoring Results
Case Study
Strategic Planning
Job Analysis
Setting Goals
Case Study
What is 360 Degree Feedback?
Vs. Traditional Performance Reviews
The Components
Case Study
Module Six: Review Questions
Competency Assessment Defined
Final Destination
Case Study
Case Study
Key Factors
The Motivation Organization
Identifying Personal Motivators
Evaluating and Adapting
Case Study
Record Goals and Accomplishments
Linking with Your Employees or Managers
Implementing a Performance Coach
Keeping Track
Case Study
Desired Results
Case Study
Words from the Wise
Lessons Learned

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