Programming & Development

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Introduction:

This class includes a free Microsoft exam voucher. This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

Who Should Attend
People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Course Objectives
Describe the capabilities and functionality of Dynamics 365 Marketing
Describe the capabilities and functionality of Dynamics 365 Sales
Describe the capabilities and functionality of Dynamics 365 Customer Service
Describe the capabilities and functionality of Dynamics 365 Field Service
Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

Course Outline:

Navigate the Dynamics 365 customer engagement apps
Explore common Dynamics 365 activities and integration options
Explore Dynamics 365 Marketing
Explore other marketing capabilities and apps
Examine Dynamics 365 Sales
Use sales capabilities
Explore Dynamics Field Service
Examine knowledge management in Dynamics 365 Customer Service and related apps
Explore Dynamics 365 Field Service
Describe the scheduling process

Enroll in this course

$1,190.00

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