Programming & Development

ITIL® 4 Strategist - Direct Plan and Improve (DPI)


This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.

Who Should Attend
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.

The ITIL 4 DPI Qualification would most likely suit the following delegates:

Individuals continuing of their journey in service management
ITSM managers and aspiring ITSM managers
Managers of all levels involved in shaping direction and strategy or developing a continually improving team
Existing ITIL qualification holders wishing to develop their knowledge
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

Course Objectives
The purpose of the ITIL 4 Direct Plan and Improve Qualification is:
To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
The objectives of this course are to:

Understand the Key Concepts of Direct, Plan & Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
Understand and know how to direct, plan and improve value streams and practices

Course Outline:

Knowing key terms
Differentiating between principle concepts
Defining the relationship of Values, Outcomes, Costs and Risks

Cascading goals and requirements
Deciphering effective policies, controls and guidelines
Placing decision-making authority at the correct level

The role of risk management
How governance impacts DPI
Ensuring that controls are sufficient but not excessive

Leverage the ITIL CI model
Identify assessment objectives and outputs
Select the appropriate assessment method
Prioritize desired outcomes
Build, justify and advocate your business case
Conduct improvement reviews and lessons learned sessions
Embed CI at all levels of the service value stream

The nature and benefits of OCM
Manage, communicate effectively, and influence stakeholders
Establish valuable interfaces across the value chain

Defining indicators and metrics to support objectives

Recognizing the differences between value streams and practices
Choosing the right methods and techniques to direct, plan and improve value streams

Enroll in this course


Need Help Finding The Right Training Solution?

Our training advisors are here for you.