ITIL® 4 Specialist - Managing Professional Transition (MPT)
Who Should Attend
Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wishing to develop their knowledge and application.
The purpose of the ITIL 4 Managing Professional Transition Qualification is:
To allow candidates of the previous iteration of ITIL the opportunity of a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional.
To provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
Know how to create, deliver and support services
Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
Understand the digital product lifecycle in terms of the ITIL ‘operating model’
Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
Understand how customer journeys are designed
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption / provisioning)
Know how to realise and validate service value
Understand the scope and activities relevant to Direct and plan
Understand the role of GRC and how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
Enroll in this course
Select a start date for your 5 Day course
This course begins at 9:00 Eastern
And ends at 17:00 Eastern
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