Programming & Development

Interpersonal Skills


We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Course Outline:

Housekeeping Items
The Parking Lot
Workshop Objectives
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
The Four Levels of Conversation
Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness
Creating a Powerful Introduction
Using Mnemonics
Uh-Oh…I’ve Forgotten Your Name
Seeing the Other Side
Building a Bridge
Giving In Without Giving Up
A Dash of Emotion
Plenty of Facts
Bringing It All Together
Using I-Messages
Disagreeing Constructively
Building Consensus
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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