Programming & Development

Email Etiquette


In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.

Who Should Attend
Beginner-Moderate exposure is recommended for this course. The topics covered are cumulative in nature, and they require minimal understanding of email applications and composition.

Course Objectives
The objective of the course is to give students the information needed to create emails that are written in a succinct, effective, and user-friendly manner. Students will learn how to set up an email subject, salutation, and will then work on how to write a credible email.

Course Outline:

E-mail characteristics
Writing online versus on paper
Understanding the advantages and disadvantages of e-mail
Understanding the cultural significance of e-mail
E-mail programs
Using an e-mail program to send e-mail
When to use e-mail
Communicating by e-mail
Understanding when to avoid using e-mail
Writing an e-mail message
Using the MAIL acronym
Company policies
Avoiding improper e-mail messages
Ensuring employee compliance to e-mail policies
Copyright laws, viruses, and liability
Avoiding copyright infringement
Avoiding viruses
Identifying e-mail liability
Features of an e-mail program
Using attachments
Using priority labels and signature files
Features of an e-mail program
Using attachments
Using priority labels and signature files
Discussing e-mail program options
Securing e-mail
Using encryption and digital signatures
Using passwords
Message headers
Using headers
E-mail message body
Including proper greeting
Structuring an e-mail message
Closing an e-mail message
E-mail recipients
Considering the factors that determine e-mail writing
Anticipating recipient reaction
Message management
Managing your e-mail effectively
Netiquette style
Using proper tone
Following formatting guidelines
Emoticons and abbreviations
Using emoticons and electronic abbreviations
Online communication
Achieving the objective of the message
Language and punctuation
Improving online writing style
Using punctuation correctly
Efficient writing habits
Constructing sentences
Constructing paragraphs
Editing e-mail messages

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