Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.
Who Should Attend
Everyone dealing with day to day work environment
Icebreaker Housekeeping Items The Parking Lot Workshop Objectives
What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process
Collaborating Competing Compromising Accommodating Avoiding
Neutralizing Emotions Setting Ground Rules Choosing the Time and Place
What do I Want? What Do They Want? What Do We Want?
Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership
Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution
Generate, Don't Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options
Creating Criteria Creating a Shortlist Choosing a Solution Building a Plan
Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps
Stress and Anger Management Techniques The Agreement Frame Asking Open Questions
Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans
Enroll in this course
Select a start date for your 1 Day course
This course begins at 9:00 Eastern
And ends at 17:00 Eastern
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