Programming & Development

Communication Strategies


For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Course Outline:

Housekeeping Items
The Parking Lot
Workshop Objectives
What is Communication?
How Do We Communicate?
Other Factors in Communication
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
The Power of Pitch
The Truth about Tone
The Strength of Speed
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
S = Situation
T = Task
A = Action
R = Result
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
Open Questions
Closed Questions
Probing Questions
The Purpose of AI
The Four Stages
Examples and Case Studies
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

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