Programming & Development

Coaching and Mentoring


You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

Course Objectives
The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Course Outline:

Defining mentoring
Defining what coaching is and is not
Elements of coaching
Factors for success
Critical Coaching Skills
Individual coaching assessment
Reflection and discussion of results
Interpersonal communication skills
Open and closed questions
Probing techniques and process
Active listening
Identifying Values
Identifying Dreams
Setting S.P.I.R.I.T. goals
Three learning styles
Adult learning principles
Components of the coaching model
Coaching model characteristics
Giving effective feedback
Coaching skills reinforcement
Case studies

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