Programming & Development

BA20 - Business Process Improvement

Introduction:

This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement.

Who Should Attend
It is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators.

Course Objectives
Describe business process improvement (BPI) business drivers.
Plan, manage and close requirements for a Business Process Improvement project
Understand the essential elements of a successful BPI initiative.
Identify candidate business processes for improvement.
Understand the essential elements of a successful BPI initiative.
Identify candidate business processes for improvement.
Apply a methodology to business process improvement projects.

Course Outline:

Why are we here today?
What is BPI?
Benefits of BPI
Specific challenges/obstacles and successes
Process improvement examples:
Industry specific examples
Famous debacles to avoid and successes to emulate
Your role in helping to identify problems
What is the Joiner 7-Step Method?
Walkthrough of the Joiner 7-Step Method
Template: Introduce and review Process Improvement Template
Case Study Exercise: Read and discuss introduction to the Case Study
Types of business problems typically encountered at insurance companies and banks
How to recognize a business-related problem
Identifying the gaps (delta between current and future states)
Ownership of the project and the business problem
Defining measurable success criteria
Case Study Exercise: Complete the Problem Statement section (Step #1) of the template
What are symptoms of a problem?
Looking for symptoms of the problem
Performing Stakeholder Analysis
Technique: View a RACI Matrix
Defining the impacts caused by the problem
Technique: Business Process Modeling (As-Is)
Understand how to draw an As-Is Business Process Model
Case Study Exercise: Complete the Define Current Situation section (Step #2) of the template
What are root causes?
Performing Root Cause Analysis
Technique: Fishbone Diagram using the cafeteria example
Case Study Exercise: Discuss a Fishbone Diagram
Technique: Pareto Chart (discuss and show example)
Case Study Exercise: Complete the Identify Root Causes section (Step #3) of the template
Identifying options for problem resolution
Avoid jumping to conclusions
Technique: Brainstorming
Case Study Exercise: Conduct a Brainstorming Session
Recognizing pros and cons for each option
Technique: Kempner-Tregoe (“Must-Have” vs. “Nice-to-Have”)
Case Study Exercise: Determine best solution using a “simple” Kempner-Tregoe model
Case Study Exercise: Complete the Develop Solutions section (Step #4) of the template
Prototyping the solution
Technique: Business Process Modeling (To-Be)
Measuring results against the success criteria (Step #1)
Case Study Exercise: Review changes to an As-Is Business Process Model
Case Study Exercise: Complete the Define Measurable Results section (Step #5) of the template
Defining how the process will be documented
Plan and understand organizational readiness
Discuss how employees are empowered to identify and act upon their ideas
Identifying follow-up needs (i.e., training) for the staff that will be impacted
Technique: Communication Plan
Case Study Exercise: Complete the Standardize Process section (Step #6) of the template
Monitoring the process for Continuous Process Improvement (The “Plan-Do-Check-Act” Cycle)
Understand how to sustain the improvements made by the Joiner 7-Step Method
Technique: PDCA form
Case Study Exercise: Complete the Determine Future Plans section (Step #7) of the template
Identifying process problems in your organization
Individual Exercise: Name three (3) possible areas for improvement
Prioritize and define the next steps
Individual Exercise: Using a new template complete Step 2 & Step 3 for one possible area for improvement you have identified

Enroll in this course

$1,395.00

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