Programming & Development

10 Soft Skills You Need


In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light.

Who Should Attend
This course is intended for individuals who want to develop a core set of soft skill.

Course Objectives
Upon successful completion of this course, students will be able to better interact and communicate in the workplace.

Course Outline:

Housekeeping Items
Pre-Assignment Review
Workshop Objectives
The Parking Lot
Action Plan

Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Learned vs. Inborn Traits

Ways We Communicate
Improving Non-Verbal Communication
Openness and Honesty

Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow

Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation

The Art of Scheduling
Managing Distractions
The Multitasking Myth

What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward

Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You're Worth Your Weight in Adaptability

Confident Traits
Surefire Confidence Building Tactics
Build Up Others

Wow, You Mean I'm Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don't Hold Any Grudges

Redefining Need
Identifying Others' Interests
Reaching Out
When to Back Off

Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

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