ITIL® (Version 5) Transformation
- 3 Days Course
- Language: English
Introduction:
This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.
Add the Membership above and receive these additional benefits:
- 1-year PeopleCert membership + Subscription
- 1 Free Exam Retake
Objectives:
Core concepts of digital experience and experience value
How experience integrates with the ITIL Product and Service Lifecycle
How lifecycle activities influence experience outcomes
Experience governance, signals, and continual improvement
How ITIL integrates experience thinking with DevOps, AI, and project management
How to prepare for and pass the ITIL® Experience certification exam
Course Outline:
Module 1: Introduction to ITIL® Transformation
- 1.1 Key concepts of ITIL®
- 1.2 Key concepts of ITIL® Transformation
Module 2: The ITIL® Transformation Model
- 2.1 Layers, stages, steps, and contextual adaptation in transformation
- 2.2 End-to-end examples
Module 3: Transformation patterns
- 3.1 Introduction to transformation patterns
- 3.2 Initiation patterns
- 3.3 Governance patterns
- 3.4 Execution patterns
Module 4: Measurement, learning, and synthesis
- 4.1 Tools, methods and techniques
- 4.2 Measurement and evidence
- 4.3 Learning and knowledge transfer
Module 5: ITIL® and AI
- 5.1 Transformation in the AI context
- 5.2 AI governance
Module 6: ITIL® and other frameworks
- 6.1 ITIL® and DevOps
- 6.2 ITIL® and PRINCE2®
Enroll in this course
$2,385.00